Frequently Asked Questions

Below you'll find many of the common questions we’ve been asked.
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Employer Saver

Employer FAQs

How Do I Contact OregonSaves?

To contact support, please call (844) 661-1256 or email clientservices@oregonsaves.com.

Do employees need to fill out paperwork to enroll or make changes?

Employees are enrolled automatically once they are added by their employers and do not need to fill out any paperwork. Once enrolled, employees can manage most account functions online, however, OregonSaves also makes printable forms available for certain account changes. Our customer service team is always available if your employees need additional help or have questions.

What does automatic enrollment mean?

Employees are enrolled automatically and do not need to fill out any paperwork. Once enrolled, employees can manage most account functions online. But, if needed, there are offline forms available for certain account changes; these forms can be downloaded, filled out, and sent in.

If I offer OregonSaves to my employees now and then decide to offer a qualified retirement plan later, what do I do?

Employers that choose to introduce a qualified retirement plan after enrolling employees in the OregonSaves program should exempt their business. You can find more information about this process here.

Can I have a designated employee or payroll services provider complete the registration and enrollment process?

You can invite a payroll representative to help you facilitate this process. Your payroll representative can be an admin, a teammate, or even your bookkeeper or payroll administrator. Please refer to this article for details on how to add your payroll representatives as a teammate.

How long does it take to complete registration online?

That depends on how many employees you have and whether you enter their information manually or use the batch upload feature or payroll system integration for multiple employees. Once employees are entered into the system, just update your payroll processing to include employee contributions, which are seamlessly deposited into each employee’s account. We’ve created a helpful video about the entire registration process.

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